Returns & Exchanges

Due to the perishable nature of our freshly baked goods, we cannot accept physical returns; however, we are committed to ensuring your satisfaction with every order. If your items arrive damaged or incorrect, please contact us within 24 hours of delivery for a full refund or replacement.

Return Process

• 1.
  Document the Issue

  Take clear photographs of the damaged items and the original packaging as soon as your delivery arrives.

• 2.
  Contact Our Team

  Email our customer service team with your order number and the photos within 24 hours of receipt.

• 3.
  Quality Assessment

  Our pastry team will review your claim to determine if the issue occurred during transit or preparation.

• 4.
  Resolution

  Once approved, we will issue a full refund to your original payment method or arrange for a fresh replacement to be dispatched.